The city of Decatur recently announced a new
tool, MyDecaturGa that allows residents, visitors and business owners to report
quality-of-life issues and request services online or with their smartphones.
Powered by SeeClickFix, the place-based reporting platform allows residents to
document neighborhood concerns and improvements. It also features useful
information such as lists of restaurants and city parks as well as links to the
city’s blog, Facebook page and Twitter account.
replaces the city’s previous reporting system, GovPartner ,” said City Manager
Peggy Merriss. “The SeeClickFix interface is more robust and allows users to
report concerns not only online but using the mobile app. This makes it much
easier to include a photo and exact location when reporting an issue.”
can go to SeeClickFix.com to create a login and report an issue or download the
free app from the Apple or Google Play stores by searching for “MyDecaturGa.” When submitting issues via mobile app, users can provide
locational, descriptive, and photographic information as they see the issue in
real time. Users can even create their own “watch areas” to receive
notifications about all issues reported in their community, enabling them to
follow the progress of all service requests, not just the ones they
report. Additionally, people can view, comment on and vote to fix problems
submitted by other users.
Once someone submits an issue, Decatur staff and anyone
‘watching’ the area will receive an alert. Then, a Decatur employee will
acknowledge the service request, and update the request once it’s been resolved.
Everyone watching an issue will be able to see each step of the process as it
Currently, the list of reports that can be made are: animal
complaints, car seat safety check request, cemetery issues, city facilities maintenance
issues, city trees and park maintenance request, code violations, Feedback on
staff or service, Fire Inspection Request, Graffiti, Missed sanitation
collection, Out of Town house check request, Parking issues, Potholes and