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Decatur Launches MyDecaturGa Web and Mobile Reporting Platform
August 4, 2015

The city of Decatur recently announced a new tool, MyDecaturGa that allows residents, visitors and business owners to report quality-of-life issues and request services online or with their smartphones. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighborhood concerns and improvements. It also features useful information such as lists of restaurants and city parks as well as links to the city’s blog, Facebook page and Twitter account.

“MyDecaturGa replaces the city’s previous reporting system, GovPartner ,” said City Manager Peggy Merriss. “The SeeClickFix interface is more robust and allows users to report concerns not only online but using the mobile app. This makes it much easier to include a photo and exact location when reporting an issue.”

Anyone can go to SeeClickFix.com to create a login and report an issue or download the free app from the Apple or Google Play stores by searching for “MyDecaturGa.” When submitting issues via mobile app, users can provide locational, descriptive, and photographic information as they see the issue in real time. Users can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests, not just the ones they report. Additionally, people can view, comment on and vote to fix problems submitted by other users.

Once someone submits an issue, Decatur staff and anyone ‘watching’ the area will receive an alert. Then, a Decatur employee will acknowledge the service request, and update the request once it’s been resolved. Everyone watching an issue will be able to see each step of the process as it happens.

Currently, the list of reports that can be made are: animal complaints, car seat safety check request, cemetery issues, city facilities maintenance issues, city trees and park maintenance request, code violations, Feedback on staff or service, Fire Inspection Request, Graffiti, Missed sanitation collection, Out of Town house check request, Parking issues, Potholes and Sidewalks.

 
 
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